The Science of Customer Retention
You’ve probably heard the old adage that it costs more to get a new customer than it does to keep an existing one. Not only
You’ve probably heard the old adage that it costs more to get a new customer than it does to keep an existing one. Not only
Keeping the big picture in mind can help you get a larger bottom line. Large sales sometimes happen with little efforts, including asking for referrals,
The startup world can be rough. Some speculate that 8 out of 10 businesses fail in the first 18 months, while others believe the number
Recruiting: it takes time, energy and focus. It may feel like it’s unproductive for the company since it takes a while for the fruits of
With the pervasiveness of social media, it’s likely that many of your employees are connected to a variety of social media outlets during work and
Personal touches, like sending a follow up thank you note or a small gift via snail mail after a purchase, go a long way toward
With the popularity of online reviews, most shoppers these days peruse what other shoppers have to say before committing to a purchase. The way consumers
As the Internet of Things (IoT) grows and more items are added to the circle of connectivity, the relationship between consumers who use the objects
Ask yourself: do you want short-term customers or customers for life? Here’s what you can do to ensure that your customers want to keep coming
Planning for a disaster can sometimes elicit feelings of discomfort, but it’s a vital tool for businesses. Though it may be easier to adopt the